Saeco Incanto Deluxe Automatic Espresso Machine, Stanless Steel ...

Part of the Incanto family of automatic machines the Incanto Deluxe features innovative Saeco technologies including a digital LCD display, 3 programmable beverage settings and a ceramic disc grinder. With the Saeco Brewing System or SBS the Deluxe makes it easier than ever to customize and espresso at home, and thanks to Rapid Steam ® technology, you can easily froth milk quickly turn an espresso in cappuccino or latte.Its elegant finish and compact footprint make the Incanto Deluxe a perfect fit in all Kitchen Features: Saeco Brewing System lets you choose the strenghth and consistency of your coffee by turning a dial 3 programmable settings and drinks in ceramic grinder Rapid Steam technology, you can easily froth milk quickly turn an espresso into a cappuccino or latte adjustable head distribution that can accommodate large cups and be removed for easy cleaning Removable water tank with filter 68 oz Aqua Prima I had this luxury Incanto replacing the Odea Go that a sad death, after 18 months of service (which is another review).On the positive side, the Incanto looks great, is very versatile and fully customizable. Almost everything can program the temperature of the coffee, the amount of ground coffee and the quantity of water to put in the ground coffee.The housing of the machine is made of metal (very rare these days when the cheap plastic is everywhere) and the whole machine seems very high quality (contrary to the Magnifica, for example, which seems very plasticky) Features that m ' convinced him to go for this machine also include: i) the ability to adjust the hardness of water, ii) the cycle of automatic scaling (scaling Odea Go is a matter of 45 minutes for which you have now) and iii) the ability to bypass the beans with ground coffee (decaf for, etc.). One thing I dislike about the exterior design has been the pannarello (steam nozzle).Odea Go on my old, I could place a glass relatively large (but still 250 ml) under the baton and steam milk with one hand (holding my 5 months in the other arm). I could leave the glass on the tray, the steam if necessary, then turn the steam and recovery of glass, all with one hand. On the Incanto, this is not possible. I can barely fit in the same glass at an angle, I have to take the duration of the steam is running and then I need the other side to make steam off. If you get this machine make sure you have both hands available to use glasses or short.The other comment about steam is that it seems to produce a foam _lot_ enough to have moss on my hand dribble and reverse before the milk is hot. I read the comments and opinions about this and other machines for several days to obtain it. I have been reading about problems that other people had with him (including the issue of ventilation) and I also read about people who were happy with it. However, I really liked the specifications and I thought it may be a matter of luck and I'll try anyway.However, rather than go to the lowest price on the internet, I decided to pay more, but buy in a store where I could return if necessary. I had no problems installing the machine when I got out of the box. He asked to be ventilated, only involved the opening of the hot water knob. That is the question of ventilation, I thought. However, about two days later, after exactly 5 coffees made - as dutifully reported by the superb digital display - the machine ran out of water while steaming milk for cappuccino. The "air" the application was posted and he was! I tried running the hot water to no avail.The machine also comes with a very cheap manual pump that looks like an accordion with a tube at one end. There are instructions on the record (not in the manual) you say good-tube pump the water valve of the machine and pump water into the system. This pump is a very sad joke. The diameter of the plastic tube does not match the diameter of the water valve if the pump would not fit in, and it would not fit around it, either. The best we can do is push the pump on the water valve and try very hard to pump. It's like holding a water hose on a flat surface and turning the water on.The water goes everywhere: walls, counters, clothing, people, etc. After fighting with a hand pump for a while I gave up and called technical support. After about 20 minutes waiting, I managed to speak to someone. She had me reset the machine to factory settings and brew 2-3 cups of coffee. Prepare a working coffee which means that the problem was with the circuit hot water / steam alone. She then said she would email me instructions on how to open the machine and set a turbine. "Overall, this person was very nice and competent. A few minutes later, I received the email with a PDF attachment.I opened it and started laughing loudly. They expect the consumer to really take apart the machine, you will find this "turbine" and made the change. However, being an engineer and love to take things apart, I thought it might be fun to try. After spending some time looking at the distribution group from all sides, I tell myself that this turbine looks completely different on my machine than previously thought in the instructions. Once I took it apart, I also understand that the wind turbine is not at all, it's just a valve actuated by a spring and an O-ring seal.The instructions said "Use the screw removed to just expand everything in the turbine. Then I gave up. If they said something like make the whole 1 / 10 inch or 2 mm or something, anything that can be measured, I would have. However, telling me to do all "slightly" larger is a joke. Dear Saeco at: These things can be _designed_, you know. We can actually understand the magnitude of the whole must be _before_ the construction of the machine, and not after.And even if you are unable to do so and you go with a hit and miss approach, once you build and understand the magnitude that it should be, you should make sure that your product leaves the factory with the correct size hole, do not ask the customer to fix your design or production defects! Even if you get your components from China, check specifications before assembly. Anyway, I put everything back together again and I called Saeco. This time I spoke to someone else. This person has not been so nice and seemed more interested in trying to find flaws in my account of events rather than help solve the problem.Finally, she said I should send to a repair center (paying for shipping myself) after I complete a form and present proof of purchase. At first I thought I could do this because I really liked the machine. However, upon reflection, I thought I do not trust the machine more. I think it's an older model and if they did not solve this problem, after all the consumer complaints on the Internet is likely soon be replaced by a new generation. I really do not want to fight and solve this problem, over and over again until it goes out of warranty and then buy another coffee maker altogether.I'll take this back for a refund. I had this machine for 3 years now and has always worked flawlessly. The issue of breaking down the people who refer to above has never been a problem for my machine ... he asked to be broken twice (each time after cleaning) and each time I just open the steam valve and its done. I've never had another effort, espresso machine maintenance free and I've owned several. It is simply an amazing machine that I can not live without! We have done 2700 shots espresso virtually maintenance free, so its more than pay for itself. Highly recommended!

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